Creating the Perfect Customer Experience
A book on mapping and improving the experience customers have with your business.
$8.99
A practical 66-page PDF book covering how customers remember experiences, mapping the customer journey, five pillars of a good experience, and using automation without losing the personal touch.
Who it is for
Owners and managers of online and service businesses who want customers to come back.
What is inside
- How psychology shapes experiences
- Mapping your customer's journey
- Gathering honest customer feedback
- The five pillars of unforgettable experiences
- Consistency and personalization
- Proactivity and transparency
- Automating the experience
- Maintaining authenticity at scale
Includes: Full chapters with practical steps, plus the publisher's disclaimer page.
How to use it
Read it through once, then print the pages you want to work on and write on them by hand. You can also annotate the PDF with any app that supports PDF markup.
File details
PDF, 66 pages, US Letter (8.5 x 11 in), about 4.1 MB. Static PDF: it is printable but does not contain fillable form fields. Opens in any standard PDF reader.
License
Personal use only. You may download, print and use this resource for yourself and your household. You may not resell, redistribute, share the file, or use it commercially.
Please note
General educational information only. It is not legal, financial, medical, tax or other professional advice; consult a qualified professional about your own situation.